Whether it’s help with laptops, desktops, servers, networking, ecommerce, web design, or databases, Digital Underground is the place in Quinte West to keep your mission critical assests up and running – even if that happens to be the laptop you like to watch Netflix on.
Owner Remco de Gooyer told us they’ve been in business for two decades, in part because of their approach to customer service.
Remco told us that their sweet spot is providing a range of services that are backed by a 90-day warranty, something you don’t find too often in his line of business.
Another thing that separates Digital Underground from other technology companies is their policy of “if we can’t fix it, there’s no charge”.
Remco says that word of mouth, especially in a small town, is a key to creating a reputation of excellence and referral business is something every small business counts on to grow its customer base.
Supporting small and medium-sized businesses in the area gives Remco a unique perspective on the importance of entrepreneurs to our local economy.
De Gooyer says that all too often the government works to support larger operations and he thinks that more attention should fall on businesses like his and a lot of his clients.
We asked Remco what were the biggest challenges his business faces in the current economic climate.
Probably everyone can understand the cost pressures every individual and business is facing and the difficulty of generating enough margin after costs to keep a business alive. Remco told us that he’s concerned for many of the small businesses that relied on loans from the federal government to get through COVID and are now faced with the challenge of paying it back.
Thankfully, municipal support for businesses in Quinte West is strong. Eliminating parking fees and providing grants for new signage are just two measures he says really help.
Digital Underground is a great example of a business that responds to its customers needs. They don’t specialize in any particular area so much as they learn and adapt to the changing needs of their clients, something that should see them in business for many years to come.
Written by Joseph Goden
